Some of the processes that were developed and put in place did not scale as fast as the organisation was growing, so they “broke” along the way which required structural review and revamp on a regular basis. This was notably the case for their Quote to Cash process which is the process from the moment a sales executive can quote to how finance can recognise the revenue. 

The challenges were across:

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People : No single ownership of the processes and several gaps that were not covered by the teams concerned by the different steps of Q2C​ 

Process : Lack of clear process & governance which was causing mistakes & a lot of overwork to correct them

Data : Data discrepancies across the different systems of record & reporting

Technology : Lack of integration & automation between tools which created friction & errors in our system

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