Meter, a startup from San Francisco, provides internet infrastructure for businesses. Our software development team built an end-to-end solution, starting with the MVP and ending with the final product. Developing three distinct admin panels for clients, sales teams, and hardware installation technicians was a complex task that demanded a user-centric approach. We were determined to build user-friendly interfaces that catered to each area's unique requirements.

Design & Development

Building scalable dashboards and hardware support.

Control Panel for Technical Support

Our team utilize this control panel as a primary tool to upload maps of each floor in the buildings they are working on. From these maps, they can activate physical devices, position them, and configure their settings. This allows them to determine whether the devices are functioning correctly and understand their current status from any location. Given that most of the technicians operate with tablets, the interface for adding clients, setting up office locations, or configuring the devices was developed and designed to be fast and intuitive to use.

Network Operation Center (NOC)

NOC is a control panel where it's possible to visualize all the data that the physical devices can provide. This facilitates improved customer service by enabling capabilities such as viewing whether the devices are active, resetting passwords, tracking network metrics and data, and managing incidents for the technicians.

Control Panel for Clients

Through this panel, clients who have installed Meter devices gain access to view the passwords for each device, connect external devices via QR code, see who is connected to their devices, and connect or disconnect each one. Clients can manage their devices for each office or floor through their user profile. They can activate and deactivate them remotely, providing ultimate control and flexibility.

Technology

For the development of each of these panels, we initially worked on a library of visual components, using Storybook, ReactJS, and Tailwind. We utilized Sentry to monitor errors and quickly rectify them, in addition to AWS services and Ruby on Rails.

Solutions

• Floor plan Planning
  Create and manage floor plan installation of devices on the physical office spaces, life sciences, flex spaces, warehouses, and buildings.

• Metrics
  Dashboard with key metrics for all involved people usage.

• Management
  Device settings, user permission, network management.

• Customer Support
  Using relevant KPIs, employees can evaluate and answer support tickets.

• Network management
  Review your speed, usage, and security.

• Advanced encryption
  TLS and the latest WPA standards for communication between hardware, devices on the network, and the dashboard

https://www.alamedadev.com/projects/meter