Problem

Want to improve your customers' experience? Some customers are late or forget their appointment? Would you like to confirm some requests by email or sms? All of this while being ultra-personalized?

Solution

The idea came from an agency of car garages. Having several appointments a day, a single delay could disrupt their day. Sending a simple text message to their customers reminds them of their appointment and the time to come. These reminders to your customers for their appointment or to confirm a request will allow you to gain in efficiency.

One of us has developed a custom sms sending solution on Google Apps Script, using APIs of services such as Twilio or AllMySms. We can easily adapt this solution to send an sms or an email to your customers when they fill out a form or when you set an appointment in your calendar with them. We can fully customize the message for your customers using their name, email address, car license plate or any other essential information for your service.

Outcome

Receiving a confirmation email or sms makes your service more professional and can improve your image with your customers. In many cases, they will reduce delays, forgotten appointments, etc. But this is just a tool to accompany you in your fabulous work!